FAQ

Yes, three providers accept insurance and are credentialed with Aetna, Ambetter, Anthem, BCBS, Cigna, Optum, Superior, and United/UMR

If one of our providers does not accept your insurance, you may have out-of-network benefits with your insurance plan.  This may mean that you could receive a reimbursement check for your visits.  Your counselor will provide you a Health Insurance Claim Form, i.e. superbill, for you to submit to your insurance company.   The reimbursement rate is determined by your benefits and what the insurance company states as reasonable limits placed on the sessions.  Once the superbill is submitted, it may take your insurance company several weeks to process the reimbursement check.  

Yes, we have providers who offer appointments after 5 pm and also Saturday appointments.

The Intake session can vary depending on the provider, but all follow-up visits are 50-55 minutes in length.

Please fill out the Contact Form and one of our counselors will respond to you as quickly as possible to learn more about how we may best serve you.

Each person is a unique individual with his or her own experiences and insights.  While no counselor can ethically tell a client how many visits will be needed or guarantee results, Vann Wellness Group’s goal is to never keep a client in counseling any longer than needed.  We believe in a collaborative relationship with the client that uses targeted techniques to assist a client in reaching their goals as quickly as possible. 

We accept cash, check, some HSA cards, and credit cards.   

Yes, per Texas State law and LPC Board Rules, a copy of the most recent divorce decree is required to be in the minor-aged client’s chart.

Yes, per HIPAA, State law, and LPC Board Rules, all information in the counseling session is confidential with 3 exceptions for mandated reporting: a threat to harm oneself in a suicidal way; a threat to physically harm another person/people; and harm committed to a minor-aged child.  If a court order comes from a judge, then records may be released.  Other than legal instances, a counselor cannot release any information without a signed Release of Information from the client or the guardian of a minor-aged client.  Clients have a right to know what is in their record and are encouraged to ask any questions that they may have regarding the contents of their chart.